Questions and answers

No. Masted sells to businesses only, and we ask for your trading details when we open an account.

Your business name and address, a contact name, and your company or VAT number if you have one. Sole traders are welcome; we may ask for a reference.

First orders are paid in advance by bank transfer. Established accounts can apply for credit terms, subject to checks. All prices are quoted excluding VAT.

Yes. It depends on what you buy and where it is delivered, and we agree it when we open your account. It is usually lower if you collect or join an existing delivery run.

Yes. Mixed pallets are normal for us. Some lines are sold in full cases only.

Often, yes. Send us the product, the quantity you expect to buy and how often, and we will come back with a price and lead time.

Earlier than you think. Christmas lines are bought in late summer, and the best prices go to orders placed before the season starts.

Our own vans cover London inside the M25, with planned runs into the surrounding South East counties. The rest of mainland UK is covered through partner pallet networks.

Yes, by appointment. Email us to arrange a collection slot.

Note it on the delivery paperwork and tell us in writing within two working days. Our terms of trade explain how claims are handled.

Per pallet per week, plus handling in and out. We quote before you send anything.

Yes. We take 20ft and 40ft containers, unload, check against your packing list and report any damage the same day.

You should keep your own goods-in-storage insurance unless we agree otherwise in writing. Our liability is set out in our terms of trade.